NUMA Online Purchase Return Policy


15-Day Satisfaction Guarantee

At NUMA, we want you to feel confident with every purchase. If you're not fully satisfied with your order, you may return any item within 15 days from the date of delivery—no questions asked.

Return Conditions

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition

  • Product tags and original packaging must be intact

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

We do not accept returns for:

  • Undergarments, innerwear, or hygiene-sensitive items

  • Items marked as final sale or non-returnable at the time of purchase

  • Used or damaged items due to misuse

Return Process

  1. Email us at [email protected] within 15 days of receiving your order

  2. Include your order number and item(s) you wish to return

  3. Our team will guide you through the return steps and shipping instructions

  4. Once we receive and inspect the returned item, your refund will be processed within 7 working days.

Refund Details

  • Refunds will be made via your original payment method

  • Shipping fees (if applicable) are non-refundable

  • If your return was due to a product defect or delivery error, shipping fees will be refunded

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error

  • We recommend using a trackable shipping method

Need Help?

Reach out to our support team via email or WhatsApp at the number +6017 2700 512